Returns & Refunds

Every tumbler is printed to order, just for you. That shapes this whole policy — but it doesn’t mean you’re on your own if something goes wrong.

Change of mind

We don’t accept returns or exchanges for a change of mind, or for ordering the wrong design. Your cup was made for you specifically and there’s no shelf to put it back on. Please double-check the design and the cup style before you check out.

If something is wrong — we fix it

If your order arrives damaged, misprinted, defective, or is simply not what you ordered, we’ll replace it free or refund you in full — whichever you’d prefer.

Email hello@sipsstitchesandsass.com within 30 days of delivery
Include your order number and a clear photo of the problem
You do not need to send the item back. Keep it.
We reply within 2 business days and get a replacement moving, or issue your refund

Cancelling or changing an order

Orders go into production quickly, sometimes within a couple of hours. Email us as soon as you can and we’ll cancel or change it if it hasn’t reached production yet. Once printing has started we’re not able to stop it.

Delivery problems

If tracking shows your order as delivered but it hasn’t arrived, or your parcel is lost in transit, email us within 30 days of the expected delivery date and we’ll sort it out. If a parcel comes back to us because the address was incorrect or incomplete, we’ll reship once you confirm the correct address, and we’ll ask you to cover the reshipping cost.

Damage you caused

Wear from dishwashers, microwaves, bleach or scouring pads isn’t covered, because it’s preventable — see care & sizing. We’ll always take a look at a photo before saying no to anything.

Refunds

Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few days longer to post it. If more than 15 business days have passed since we approved your refund and you still haven’t received it, please email us.

Where we ship

We currently ship within the United States only.